Telecommunications Operator I Pool Varied Shifts

Baptist Health • Birmingham, AL

2d • Onsite

About The Position

Baptist Health Princeton Hospital
has been serving the central Alabama community for over 100 years. Located in Birmingham, Alabama, Princeton Baptist was the first of four Birmingham area Baptist hospitals that opened in 1922. Roughly 53,000 people turn to Princeton each year for primary and emergency care.
Princeton Baptist focuses on providing patients with experienced and compassionate care for emergency services, heart care, orthopedics, weight loss, advanced stroke treatment and more. Princeton Baptist is also accredited by the American College of Surgeons Commission on Cancer.
Position SummaryThe Telecommunications Operator implements procedures for processing codes and traumas quickly and accurately.
SHIFT: This role is working in a call center environment taking inbound calls and navigating a multi-line phone system. Candidates should be able to work varied shifts and be available for 2 weeks of orientation.

Requirements

• High school graduate or equivalent.
• 25 WPM Typing Speed Required
• None.
• None.

Nice To Haves

• Previous experience in a call center, telephone operator and or in a registration role highly preferred.

Responsibilities

• Implements procedures for processing codes and traumas quickly and accurately.
• Monitors various alarm systems in work area to quickly and efficiently notify appropriate personnel when an active alarm isreceived.
• Answers and processes a high volume of calls accurately and professionally.
• Transfers callers to the proper entity when appropriate.
• Takes accurate messages when providing phone coverage for Orlando Health departments.
• Operates specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and service requestswhere appropriate.
• Dispatches appropriate personnel by radio or paging system.
• Delivers appropriate pages to physicians, on-call personnel and other Orlando Health employees as needed.
• Familiar with HICS and is able to function during emergency situations.
• Participates in training, orientation and mentoring of new employees.
• Conducts overhead pages accurately and professionally.
• Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, stateand local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains current schedules of on-call personnel as appropriate.
• Meets all Orlando Health mandatory and developmental requirements.
• Assumes responsibility for professional growth and development and continuing education.
• Performs all other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED