Telecommunications Operations Manager

Cognizant Technology Solutions • New York, NY

96d • $93,000 - $104,000 • Remote

About The Position

As a Telecommunications Operations Manager, you will make an impact by leading end-to-end delivery and operational excellence across your assigned region. You will be a valued member of the Telecom Services team and work collaboratively with internal departments, technical teams, and external stakeholders to ensure seamless service delivery and user satisfaction.

Requirements

• Bachelor's degree in electrical, electronic, or mechanical engineering, telecommunications, computer science, or a related field.
• Experience managing field operations programs or projects.
• Knowledge of basic telecommunication technologies (T1, DIA, SIP, PRI, POTS, 4G LTE, 5G).
• Understanding of telephone models and data services equipment capabilities.
• Familiarity with applications and interfaces related to telecom equipment.
• Ability to manage multiple responsibilities and prioritize ongoing projects.
• Strong communication skills (written, verbal, and face-to-face).
• Ability to work under tight deadlines and in a fast-paced environment.
• Analytical skills to interpret data and inform decision-making.
• Valid state driver's license (if travel is required).

Nice To Haves

• Experience coordinating internal technical training programs.
• Proven ability to manage budgets and financial targets.
• Strong documentation and reporting skills.
• Experience with procurement and vendor management.
• Ability to influence cross-functional teams and drive operational improvements.

Responsibilities

• Own end-to-end delivery responsibilities for your assigned region, ensuring operational consistency and project continuity.
• Provide high-level customer service and support to internal teams and departments.
• Oversee telecommunications operations, ensuring user satisfaction and adherence to company standards.
• Advise system users on cost-effective and efficient services and equipment.
• Coordinate and facilitate internal technical training across departments.
• Troubleshoot and maintain telecommunications systems.
• Develop and manage project schedules, plans, and processes.
• Create routine project and progress reports.
• Monitor budgets, approve payments and purchases, and track financial targets.
• Perform administrative tasks including database updates and documentation.
• Gather user requirements to prepare service, installation, and equipment orders.
• Manage and coordinate departmental procurement activities.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree