Telecommunications/Network Technician III

State of Delaware • Dover, DE

7d

About The Position

The incumbent works as part of a desktop support team providing in-person and remote support for DHSS sites in New Castle County. Duties: installs, configures, and maintains desktop hardware, software, and peripherals in Windows environment; troubleshoots user reported issues with operating systems, productivity suites (e.g., Microsoft 365), and web-based applications; administers user and network systems; supports IT projects; and maintains a stable computing environment.

Requirements

• Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
• At least two years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems.
• At least two years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.
• Knowledge of computer data network design or redesign.

Responsibilities

• Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
• Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
• Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs.
• Maintains database of user problems and resolution.
• Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems.
• Advises and trains users on the operation and capabilities of hardware and application software.
• Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals.
• Coordinates network expansion with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI).

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees