Telecommunications Manager

Specialized Dental Partners•Franklin, TN

3d•$87,500 - $115,000•Onsite

About The Position

Job Summary: The Telecommunications Manager (Individual Contributor) owns the enterprise voice/telephony environment end-to-end, ensuring reliable, secure, and user-friendly phone services across all locations. This role leads wide-scale phone system deployments and migrations, establishes enterprise control standards (dial plan, numbering, E911, call routing, policies, vendor management), and serves as the primary platform owner for our 8x8 telephony environment and related business integrations. The position partners closely with IT, Security, Network, Facilities, and business stakeholders and requires a strong on-site presence to support deployments, cutovers, troubleshooting, and ongoing operations. In addition, this role partners with an engineering resource who designs and builds AI-enabled phone system components; the Telecommunications Manager provides telephony domain leadership, operational requirements, governance, and acceptance/testing support, while the engineering resource owns server-side design and architecture.

Requirements

5+ years of enterprise telecommunications/voice experience.
3+ years of hands-on 8x8 administration experience.
Led at least 1 enterprise-wide phone system deployment or migration spanning 20+ sites (planning through cutover/hypercare).
On-site availability: minimum 3 days per week on-site during active deployments/cutovers; able to travel up to 75% as needed.
3+ years supporting SIP/VoIP calling in an enterprise environment.
2+ years managing telecom carriers/SIP providers, including number porting (DIDs) and outage escalation.
1+ years experience implementing and/or administering enterprise E911/emergency calling location management.

Nice To Haves

8x8 Contact Center or advanced 8x8 analytics/quality management experience.
Experience migrating from legacy PBX/UC platforms (e.g., Cisco, Avaya, Mitel, Teams Phone, RingCentral) to cloud telephony.
Experience with SBCs, call recording solutions, retention/eDiscovery considerations, and security best practices for voice platforms.
Formal project delivery experience (Agile/Waterfall) and familiarity with ITIL processes (incident, problem, change).
Demonstrated success driving telecom cost optimization (carrier consolidation, billing audits, usage reviews, contract negotiation support).
Strong documentation and communication skills; ability to translate technical details into clear plans, timelines, and end-user guidance.
Comfortable operating as an individual contributor: owning outcomes, prioritizing work, and coordinating across teams without direct reports.
Experience partnering with engineering teams on new telephony capabilities, translating business needs into telephony requirements, test plans, and operational readiness (without owning server/application development).
Familiarity with AI-enabled voice concepts (speech-to-text, call summarization, intent-based routing, conversation analytics) and the operational considerations for deploying them in an enterprise environment.

Responsibilities

Lead large-scale enterprise voice deployments and site cutovers (planning, staging, testing, rollout, hypercare), coordinating with Network, Facilities, and local site contacts.
Serve as the technical owner/admin for phone systems (configuration, call flows, IVRs, auto attendants, queues, analytics, quality, user provisioning, and lifecycle management).
Own enterprise telephony governance and standards: dial plan and numbering strategy, call routing patterns, device standards, conferencing/softphone standards, and change control.
Manage E911/emergency calling readiness across locations (address validation, location mapping, testing, documentation, and ongoing audits in coordination with Safety/Facilities).
Provide hands-on, on-site support for deployments and critical incidents including MDF/IDF coordination, handset staging, network jack validation, and end-user readiness.
Manage telecom vendors and carriers (circuits/SIP, porting, DID inventory, service requests, outages, and escalations); drive cost optimization and invoice validation.
Own telephony-side requirements and configuration for integrations and workflows (e.g., directory/SSO, contact center features, voicemail, email/calendar, CRM or ticketing integrations), partnering with application owners and engineering for any custom development.
Partner with the telecom/server engineering resource to design AI-enabled voice capabilities (e.g., call routing automation, transcription/analytics workflows, intelligent IVR/call handling): define telephony functional requirements, ensure platform compatibility, coordinate pilots, support UAT, and lead operational rollout and adoption.
Act as the service owner for production telephony features (including AI-enabled components once deployed): define support processes, monitoring/alerting requirements, escalation paths, and change windows; coordinate with engineering on fixes and enhancements.
Own telephony operations: monitoring and reporting, incident response, root-cause analysis, problem management, and continuous service improvements with measurable SLAs.
Maintain clear documentation and runbooks (architecture, call flows, cutover plans, porting checklists, E911 procedures) and provide end-user and IT support team training as needed.
Partner with Network and Security teams to ensure voice quality, resiliency, and compliance (QoS, segmentation, encryption, access controls, retention where applicable).