Telecommunications Field Technician - Boston, MA

Sonifi Solutions • Burlington, MA

402d • $56,160 - $70,720

About The Position

The Telecommunications Field Technician role at SONIFI Solutions, Inc. involves providing technical support and installation services for telecommunications systems. The technician will be responsible for ensuring customer satisfaction through effective communication and technical expertise in the field.

Requirements

• High school diploma or equivalent; technical certification preferred.
• Experience in telecommunications or related field.
• Strong problem-solving skills and technical aptitude.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.

Nice To Haves

• Experience with fiber optics and cabling systems.
• Knowledge of networking principles and protocols.
• Familiarity with telecommunications regulations and standards.

Responsibilities

• Install and maintain telecommunications equipment and systems.
• Provide technical support to customers and troubleshoot issues as they arise.
• Ensure high levels of customer satisfaction through effective communication and service delivery.
• Document service calls and maintain accurate records of work performed.
• Collaborate with team members to improve service processes and customer experience.

Benefits

• Competitive hourly wage between $27 - $34.
• Full-time employment with potential for overtime.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: No Education Listed