Telecommunications Engineer- Lead

National Jewish Health•Denver, CO

About The Position

The Telecommunications Engineer will be responsible for the installation and management of the Telephony system hardware and software to meet the requirements of the National Jewish Health staff. Requires an in-depth knowledge of Phone System Communication Manager, Application Enablement Services, Call Management System, Modular Messaging, Contact Center Express, and Call Accounting System.

Requirements

Associate’s degree required.
A minimum of 5 years experience in telecommunications software support on networked computers required.
Knowledge of POTS, T1 circuits, DID, DNIS, Vectors, VDN’s and ACD required.
Knowledge of Avaya server and desktop computer-based systems required.

Nice To Haves

Certifications with Avaya telephony systems preferred.

Responsibilities

Administers Communications Manager including but not limited to, adding/removing trunks, extensions, call routing, application integration and system upgrades.
Administers Call Management System, including, but not limited to, creating accounts, setting permissions, data storage intervals & system upgrades, etc.
Administers Message Application Server and Message Store Server to assure proper connectivity of all telephony components.
Administers Contact Center Express & completes system upgrades to assure proper configuration for expanding needs of institution.
Administers Call Accounting system and Witness, including system upgrades, for all departments in the institution.
Programs and administers Media Gateways for connectivity between the main servers and outlying areas.
Meets with customers to design process documents for configuring telephony components to meet user needs.
Documents all design needs and works with customers to achieve buy-in for changes to telephony system before implementing changes.
Develops the telecommunications strategic plan by understanding current state versus future state to meet user needs, and develops long range goals to meet the telecommunications strategy.
Participates in on call rotation as required to National Jewish Health’s computing environment.
Assists IS management in developing related budgetary requirements for current and upcoming fiscal years as required.
Leads the work of co-workers providing effective communication, direction, guidance and resources as appropriate.
Serves as backup for the telecommunications analyst and other related personnel as required.
Documents and presents costs associated with design changes that include, but not limited to, external costs with telephony providers, additional hardware purchase costs, ongoing fees, etc.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.