Telecommunications Engineer II

U.S. Steel • Pittsburgh, PA

276d • Remote

About The Position

Telecommunications Engineer is responsible for planning, deploying, configuring, maintaining and monitoring corporate audio and video collaboration systems, largely based on Microsoft Teams ecosystem. They provide technology and process expertise in the application of new and existing technologies to deliver great customer experience with hybrid work, including meetings, conference calls, large events, VoIP and related telecom functions.

Requirements

• Bachelor's degree in computer science, Information Systems, Computer Engineering or equivalent IT support experience.
• Proficient knowledge of routing and switching, networking technologies, including TCP/IP and DNS.
• Knowledge of Microsoft Active Directory.
• Knowledge of Microsoft Office 365 and Teams administration.
• Familiar with servicing and deploying enterprise telephony networks and infrastructure (network/telephony equipment and cabling).
• Familiar with implementing cyber security standards and security posture improvements in IT, including vulnerability management and hardening practices.
• Experience working with various desktop, mobile and server operating systems platforms.
• Demonstrates strong analytical, problem solving, IT troubleshooting skills and desire to learn new concepts.
• Experience with IT end user support demonstrating excellent customer service.
• Experience leading cross functional projects (preparing project plans to communicate and track execution).
• Highly self-motivated, flexible, organized and timely completion of assignments.
• Strong interpersonal, verbal and oral communication skills.
• Passion for working in a team-oriented, collaborative environment where change is constant.

Nice To Haves

• Experience administering MS Teams or Cisco based telephony and A/V conferencing.
• Working knowledge of Microsoft M365 and Intune administration.
• Working knowledge of wired and wireless networking and troubleshooting methods.
• Experience supporting PCs, mobile devices, telephony equipment, wired and wireless networks.
• Experience deploying, administering, and troubleshooting A/V and VoIP telephony infrastructure, analog or digital circuits and related equipment.
• Relevant Microsoft or Cisco certifications.
• Experience with legacy and SIP telephony products.
• Experience scripting or web/application development.

Responsibilities

• Support administration and 24x7 delivery of telecom services in an enterprise scale environment.
• Support corporate audio and video collaboration systems: Microsoft Teams calling and meetings.
• Microsoft Teams Rooms based audio/video conferencing.
• Remote work office A/V technology (Cisco and Microsoft).
• Contact center, call recording and other auxiliary telecom functions.
• Cisco Webex based meeting events.
• Support high visibility and executive related events and needs, both in person and remotely.
• Assist with Microsoft Endpoint and Office 365 management, as capacity allows.
• Evaluate security posture and identify process improvements.
• Troubleshooting system issues and resolve end user requests.
• Work with vendors on proactive and reactive (break and fix) system upkeep.
• Troubleshoot infrastructure wiring and telecom equipment.

What This Job Offers

• Industry: Utilities
• Education Level: Bachelor's degree