Telecommunications Engineer I

Acadia Healthcare • Franklin, TN

5d • Onsite

About The Position

The Telecom Engineer I supports the organization’s enterprise telecommunications environment, with a primary focus on the administration and maintenance of the RingCentral phone system and related voice infrastructure. This role assists in deploying, configuring, and troubleshooting SIP-based paging systems, ATA devices, and other telecom endpoints to ensure reliable voice communication across all departments. The engineer provides technical support for the call center platform and works closely with Admissions and other operational teams to resolve issues, optimize workflows, and maintain high-quality user experiences. This position plays a foundational role in sustaining and improving the organization’s overall telecom ecosystem, contributing to system availability, service quality, and continuous operational efficiency.

Requirements

• Bachelor’s Degree in Information Technology or equivalent work
• Minimum of three years working experience and advanced proficiency in system development.
• Minimum of three years in a hands-on technical role.
• Minimum of three years working in the telecom field.
• Extensive knowledge of data processing, hardware platforms, and enterprise software
• Knowledge of HIPAA and SOX data privacy practices and laws.
• Strong analytical, conceptual and problem-solving
• Ability to work in both independent and team environments
• Solid grounding in core enterprise applications, including SQL, Email, Database and Networking.
• Strong understanding of information processing principles and practices.
• Excellent architecture and technical support documentation skills
• Excellent verbal and written communication skills.
• Demonstrated ability to effectively analyze and resolve problems and be assertive in presenting
• Ability to organize and set priorities according to situational demands and work effectively under stress and with minimal
• Demonstrated skill in providing a high level of customer satisfaction to end-users.
• Knowledge of office administration procedures with the ability to operate most standard office
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
• Self-motivated with strong organizational skills and superior attention to detail.
• Capable of working within established policies, procedures and practices prescribed by the organization.
• English sufficient to provide and receive instructions/directions.
• Ability to travel up to 10% of the time, including flying and driving rental
• To accommodate travel, must be able to transport own suitcases and computer estimated at 25

Responsibilities

• System implementation, configuration, administration and technical support for the Avaya Call Management System (CMS), RingCentral Contact Center and other supporting call center tools and the underlying infrastructure.
• Process user requests for new telephony hardware, software, user accounts and password resets.
• Assist in the review and assessment of user telephony needs and equipment.
• Provide level 3 for key, PBX, VoIP phone systems (RingCentral, Avaya IP Office 500, Nortel, Toshiba, NEC)
• Coordinate repairs and technical support with external providers for voice and data circuits.
• Respond to tickets in a timely manner to ensure that IT meets its Response and Closure SLAs
• Support 24x7 operations for Telecom infrastructure after hours & weekend.
• Monitor and report on telephony performance against IT’s Service Level Agreements.
• Collaborate with all team members and staff to ensure expedient problem resolution, attend meetings as required, and perform other duties of a similar nature or level.
• Some travel to Acadia Healthcare, or other business related events.
• Performs other duties as assigned.
• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.

Benefits

• Competitive Base Salary commensurate with experience
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and recognized holidays
• Company-paid Basic Life and AD&D Insurance
• Employee Assistance Program (EAP) and mental wellness resources
• Opportunities for professional growth and advancement within Acadia’s nationwide network

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level