Telecommunications Analyst

Lids•Indianapolis, IN

1d•Hybrid

About The Position

Under general direction, performs a variety of tasks, including analyzing, documenting, testing, tracking inventory, troubleshooting and supporting of telecommunication equipment, related projects, and service provider relationships. Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully. Will interact with engineers, vendors, and/or leadership to restore service and/or identify and correct core problems related to Lids telecommunications.

Requirements

Minimum 2 years’ experience providing Help Desk support to medium-sized companies
Excellent communication and interpersonal skills
Strong problem solving and communication skills
In-depth knowledge of computer systems, networking, and mobile devices

Nice To Haves

IT-related degree or a minimum of 3 years’ experience providing Help Desk support to medium-sized companies
Retail telecommunication technology

Responsibilities

Provide support for retail stores and corporate/field employees for telecommunication related requests.
Investigate, troubleshoot, and resolve (in real-time) issues brought to you.
Understand the processes and procedures used to provide support in the retail environment.
Provide prompt, thorough, and courteous solutions to the issues escalated to you.
Document, update, and resolve issues in the ticketing system.
Communicate technical solutions to a non-technical workforce.
Complete and close the tickets under your assignment in a timely manner.
Keep documentation up to date.
Provide regular status updates to leadership when requested.
Evening/weekend availability.
Hybrid Schedule
May be asked to assist with non-telecommunications work to help with projects, store opening/closure/remodel, and communication.