Telecommunications Analyst IV (Unified Communications Engineer)
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About The Position
Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst IV for the Office of Information Technology. Reporting to the Manager of the OIT-Enterprise Infrastructure Telepresence and Conferencing group, the Telecommunications Analyst IV provides engineering support for the Cisco Unified Communications Manager, Cisco Control Hub, Webex, Zoom, and Telepresence Rooms, providing services across all campuses. Among the key duties of this position are the following: Provides central support to core systems, designs, configures, installs, manages, and troubleshoots Unified Communications hardware and software. Supports and utilizes add-on applications to support E911, VoIP Gateways, Core Monitoring Systems, and Telephone Number Management Systems. Develops positive relationships with departmental clients and supporting the mission and values of the Office of Information Technology - Enterprise Infrastructure. Oversees Rutgers Unified Communication core applications and servers' maintenance, upgrades, and expansions. Participates in and oversees site assessment and system design, staging, testing, and deployment while working closely with other OIT staff members and technicians. Meets with and provides guidance to university departments regarding their unified communications needs while offering and implementing technical solutions. Prepares and provides project and equipment information including cost estimates to departmental clients. Effectively utilizes network testing equipment for troubleshooting. Monitors and utilizes Unified Communications monitoring tools. Updates documentation and reports as required. Provides onsite support as well as training to end-users and departmental staff in NJ. Understands and adheres to Rutgers' compliance standards as they appear in RBHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy. Performs other related duties as assigned.
