Telecommunications Agent 1 - Switchboard

Penn State Milton S. Hershey Medical Center • Camp Hill, PA

31d • Onsite

About The Position

Provide 24/7 telephone coverage for PSH Holy Spirit Medical Center. Responsible for providing courteous and compassionate assistance to all callers in-house and outside. Contact providers using their preferred method of contact. Activate emergency and non-emergency procedures as well as documenting appropriately. Provides patient information and directions while at the front desk as well as maintaining a neat lobby. Send an email to reflect any emergent changes that may come in after hours.

Requirements

• High School Diploma or GED required

Nice To Haves

• One (1) year related experience

Responsibilities

• Provide 24/7 telephone coverage
• Provide courteous and compassionate assistance to all callers in-house and outside
• Contact providers using their preferred method of contact
• Activate emergency and non-emergency procedures as well as documenting appropriately
• Provide patient information and directions while at the front desk as well as maintaining a neat lobby
• Send an email to reflect any emergent changes that may come in after hours

Benefits

• Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
• Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees