Telecommunications Account Trainee

Prime Time Executives • Miramar, FL

398d • $41,600 - $62,400

About The Position

The Telecommunications Account Trainee at Prime Time Executives is an entry-level position focused on delivering exceptional customer service and managing customer accounts for telecommunication services. The role involves assisting clients with their telecommunication needs, providing product information, and ensuring customer satisfaction through effective communication and problem-solving skills. This position offers opportunities for professional development and career advancement within a supportive team environment.

Requirements

• High School Diploma or equivalent; Associate's or Bachelor's Degree is a plus.
• Previous experience in customer service or sales, preferably in the telecommunications industry is highly desirable.
• Strong communication and interpersonal skills are a must.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computer systems and software applications.
• A positive attitude and a commitment to providing exceptional customer service.

Responsibilities

• Assist customers with inquiries related to telecommunication products and services, including wireless plans and internet packages.
• Manage and update customer accounts, ensuring accurate information is maintained according to compliance guidelines.
• Provide excellent customer service by addressing customer concerns and resolving issues in a timely manner.
• Educate customers on the features and benefits of telecommunication products and services to enhance their experience and satisfaction.
• Process sales transactions and ensure accurate billing and payment processing.
• Collaborate with other team members to achieve sales targets and customer satisfaction goals.
• Stay informed about the latest products, services, and promotions to provide customers with up-to-date information.

Benefits

• Competitive compensation
• Comprehensive training and development
• Opportunities for career advancement within the company
• Friendly, upbeat, and energetic team-oriented environment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED