Telecommunication Technician
About The Position
Assists in all phases of the evaluation, selection, purchase, installation, configuration, and maintenance of the telecommunication systems including voice, data, and video. Is a technical assistant to the Information Services and Technology department by providing level II assistance to the Deployment & Site Support team and Help Desk. Assists the Telecommunication Engineer/Analysts with system configurations and implementations on supported voicemail technologies. STATUS: Full-Time 40 hours a week. LOCATION: SLH - 201 Market St. - Suite E Potsdam, NY 13676 United States of America DEPARTMENT: Telecommunications SCHEDULE: Monday - Friday
Responsibilities
- Provides level II support in assisting the Deployment & Site Support team in telecommunication installations, maintenance, and reported problems.
- Assists the Telecommunication Engineer/Analysts in the preparation of telecommunication hardware and software configurations based on customer requirements.
- Documents all calls and status information in the task tracking system.
- Escalates service calls as required and assists team members in the final resolution.
- Assists in the preparation of cost estimates including initial purchase and lease costs, maintenance costs, supplied costs, as well as any other costs having an impact on operating or capital budgets.
- Provides telecommunication technical assistance and recommendations on projects requested by the customer.
- Completes cross connects to cable plant in regards to move, add, and change requests.
- Oversees installation of voice cabling and drops in new and existing areas of the affiliates.
- •Assists in ordering, inventory control, and the return process for telecommunication equipment as well as the sale of decommissioned equipment.
- •Monitors and documents the status and performance of various telecommunication systems and networks.
- Schedules preventive maintenance of telecommunication equipment and assists in performing system backups of PBX and CDR databases.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
