Telecommunication Specialist

Munson Healthcare•Traverse City, MI

About The Position

A Day in the Life The Telecommunications Specialist installs telecommunications network equipment at a customer site or at an organization location. Interprets service orders, circuit diagrams and electrical schematics. Installs, rearranges and removes telecommunications equipment and associated wiring. Verifies work order information and receipt of all necessary equipment and information. Also serves as the point of contact for users to receive support and maintenance with telecommunications equipment. Resolves telecommunication system failures through isolation, analysis, and troubleshooting of problem areas. Monitors, troubleshoots, and resolves first level issues in a network environment using established procedures. Other issues are escalated to analysts, engineers, or other on-call staff. Monitors, troubleshoots, and resolves first level problems related to applications, interfaces, and processes in a multiplatform environment following documented procedures. Monitors safety systems and the physical security of the Data Center and ensures that policies and procedures are followed. Maintains proper security at all times. Performs spreadsheet, database, and word processing functions. Documents hardware and software problems when they occur, contacts the appropriate vendors or analysts, and acts as a contact person throughout the resolution process. Performs On-call functions as needed. Acts as on-site contact for system environment as it relates to issue resolution. Actively works to prevent problems Provides concise, timely, and detailed written documentation of activities related to service requests. Depending on the SLA agreements, seeks others to assist with the problem. Perform other duties as assigned.

Requirements

Must have one of the following ( required):
Associate’s degree (preferably IS/Business or healthcare emphasis) with 2 years’ relevant experience (IS/Business or healthcare)
Bachelor’s degree (preferably IS/Business or healthcare emphasis)
4 years in healthcare or IS/Business experience

Nice To Haves

Experience in Information Systems (IS) is beneficial.
Experience in healthcare is beneficial.

Responsibilities

Installs telecommunications network equipment at a customer site or at an organization location.
Interprets service orders, circuit diagrams and electrical schematics.
Installs, rearranges and removes telecommunications equipment and associated wiring.
Verifies work order information and receipt of all necessary equipment and information.
Serves as the point of contact for users to receive support and maintenance with telecommunications equipment.
Resolves telecommunication system failures through isolation, analysis, and troubleshooting of problem areas.
Monitors, troubleshoots, and resolves first level issues in a network environment using established procedures.
Escalates other issues to analysts, engineers, or other on-call staff.
Monitors, troubleshoots, and resolves first level problems related to applications, interfaces, and processes in a multiplatform environment following documented procedures.
Monitors safety systems and the physical security of the Data Center and ensures that policies and procedures are followed.
Maintains proper security at all times.
Performs spreadsheet, database, and word processing functions.
Documents hardware and software problems when they occur, contacts the appropriate vendors or analysts, and acts as a contact person throughout the resolution process.
Performs On-call functions as needed.
Acts as on-site contact for system environment as it relates to issue resolution.
Actively works to prevent problems
Provides concise, timely, and detailed written documentation of activities related to service requests.
Depending on the SLA agreements, seeks others to assist with the problem.
Perform other duties as assigned.