Telecommunication & Network Specialist I
About The Position
Challenger School is seeking a Telecommunications & Network Specialist I Location: Salt Lake City, UTDepartment: Management Information Systems (MIS)Travel: Required (seasonal, multi-state) About Challenger School Challenger School is a mission-driven educational organization focused on developing independent, productive thinkers. Our campuses rely on stable, well-documented telecommunications and network systems to support staff, students, and operations across multiple states. About the Role The Telecommunications & Network Specialist is a hands-on technical role responsible for supporting voice systems, network infrastructure, and physical connectivity across Challenger campuses and corporate offices. This role combines telecommunications support, basic networking, infrastructure installation, and help desk responsibilities. Work is performed both at a desk and onsite in classrooms, wiring closets, and equipment rooms. This position is best suited for an IT professional who values clear standards, documentation, accountability, and practical problem-solving in real-world environments.
Requirements
- Experience with telecommunications systems (IP-PBX, VoIP, SIP)
- Basic networking knowledge (TCP/IP, switching, routing)
- Experience troubleshooting voice and carrier services
- Ability to perform physical installation work (cabling, racks, equipment)
- Strong problem-solving and documentation skills
- Help desk or end-user support experience
- Valid driver’s license and ability to travel
Nice To Haves
- Experience with Mitel, ShoreTel, or similar systems
- Experience with mobile device management (MDM)
- Experience in multi-site or campus environments
- Familiarity with ticketing and remote support tools
Responsibilities
- Support and maintain IP-PBX and digital phone systems
- Troubleshoot VoIP, SIP, and analog (FXO/FXS) systems
- Perform adds, moves, and changes
- Troubleshoot carrier services (POTS, SIP, business voice)
- Apply updates and patches to telecom systems
- Work with carriers and vendors to resolve service issues
- Support mobile device provisioning and management
- Execute switch and router configuration changes using SOPs
- Install and configure network equipment
- Collect diagnostics and assist with troubleshooting
- Work with OEM support for break/fix issues
- Apply updates and patches to network systems
- Install and maintain structured cabling (voice and data)
- Perform wire termination and cable testing
- Install and manage MDF, IDF, and MPOE environments
- Install racks, cable management systems, and related hardware
- Support infrastructure projects, upgrades, and carrier transitions
- Work with contractors and service providers
- Create and maintain standard operating procedures (SOPs)
- Install and replace IT equipment (servers, UPS, desktops, peripherals)
- Follow established deployment and configuration standards
- Provide Tier 1–2 support for assigned systems and services
- Troubleshoot issues via phone, remote tools, and ticketing systems
- Support users across multiple campuses and remote locations
- Document issues and resolutions clearly
Benefits
- significant Challenger student tuition discounts for children or grandchildren
- health insurance
- a 401(k) retirement plan
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
