Telecommunication Field Technician

Edgewater Federal Solutions, Inc.•Albuquerque, NM

10h

About The Position

Edgewater Federal Solutions is seeking a Telecommunication Field Technician to support the IT program at a major national laboratory. The organization provides IT Infrastructure for enterprise services. They provide modern telecommunications systems for data, telephone, wireless, COMSEC, LAN/WAN, RF Microwave, and encryption capabilities with emphasis on securing and protecting the client’s information, standardization, and reducing heterogeneity.

Requirements

High School Diploma or GED plus 5 years job-related experience
U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q clearance
Previous experience in telecommunications or related field.
Valid driver’s license with willingness to travel to multiple job sites.
Physical ability to work outdoors, at heights, and in confined spaces.
Strong technical knowledge of telecommunications systems, including Avaya telephony, voicemail, IP/digital/analog/GPON voice, and voice gateways.
Hands-on experience with CAT5/CAT6 and fiber patching, OSP/ISP infrastructure, and basic telecom hand tools.
Proficiency with telecom monitoring, diagnostic tools, and work management systems (e.g., ServiceNow, CAIRS).
Excellent troubleshooting, problem-solving, and time-management skills with the ability to work independently.

Nice To Haves

Active DOE or DOD clearance.

Responsibilities

Utilize ServiceNow and CAIRS ticketing systems to manage work orders, service requests, incident response, and customer support activities.
Deploy and configure IP, digital, and analog devices.
Support GPON voice services.
Troubleshoot dial tone, VoIP, GPON and call quality issues.
Perform minor Avaya changes (users, features, assignments).
Identify and differentiate outside plant (OSP) and inside plant (ISP) infrastructure for both copper and fiber cabling to support accurate troubleshooting, patching, and escalation.
Install voice gateways and voice access switches.
Perform patching in telecom closets.
Troubleshoot CAT5/CAT6 and fiber patching.
Use tone generator, probe, cable tester, punch-down, labeling and VFL tools.
Execute project deployments and migrations.
Document work and follow safety procedures.
Other duties as assigned by the customer