Telecomm Tech IV

University of Rochester • City of Rochester, NY

103d • $24 - $34

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Requirements

• High School diploma or equivalent and 4 years of practical experience in the building and/or maintenance of electronic instruments, apparatus and/or equipment required.
• Associate's degree in a related field preferred.
• Safe use of hand tools and test equipment required.
• Ability to work in confined spaces, such as closets, ceilings, crawl spaces, pipe chases and mechanical rooms required.
• Exceptional customer service skills, including outstanding verbal and written communication skills required.
• Advanced problem solving techniques, including ability to troubleshoot telephony and network issues remotely preferred.
• Demonstrated project management skills preferred.
• Valid New York State drivers license required.

Nice To Haves

• MA4000 upon hire preferred.
• ACD=MAT upon hire preferred.

Responsibilities

• Provides oversight of technical services that ensure stable and continuous service for faculty, staff, students and clinicians whose business functions rely on low-voltage or wireless services in a 24x7 environment.
• Maintains expertise in current telephony and network technologies, as well as an understanding of how those services support administrative, academic and clinical operations across the enterprise.
• Manages cabling systems, switch rooms/ CER's, test equipment/tools/vans and oversees contractors, vendors and other technicians.
• Provides technical response and communications support for service interruptions and maintenance activities, including urgent and emergency technical problems associated with the computer network.
• Leads and mentors others, including scheduling, prioritizing work and scope management.
• Documents trouble ticket responses to provide training materials for others in the department.
• Handles high visibility situations and critical customers using effective negotiating and exemplary customer service skills.
• Performs voice and network installation work, including complex service requests such as physical installations, rearrangements or removals of telephony, data and LAN equipment using a variety of hand tools and sensors.
• Implements, inspects and supports the University’s cable and equipment installation requirements and documentation standards.
• Completes billing information and coordinates with peers to manage inventory levels.
• Maintains cable plant documentation.
• Follows identification standards for cable connections including CER line card documentation.
• Works collaboratively as a lead technician and responds proactively to Engineering and Project Manager site-specific instructions.
• Manages vendors in switch rooms, both at the University and at offsite locations.
• Uses independent judgment in decision making when faced with unique customer situations.
• Trains new team members and provides team mentoring.
• Rotates through positions that provide triage, project leadership, warehouse management, critical team support and on-call responsibilities.
• Completes overtime and after hours system upgrades, emergencies and customer requests as required.
• Provides escalated level of communication to various groups within University IT including Engineering, Project Managers, Designers, and Triage.
• Plans efficient daily delivery schedules for products and recyclables.
• Completes deliveries and pick-ups as required following established security practices.
• Responds to warehouse scheduling anomalies caused by peak work demands or unexpected staff shortages.
• Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• tuition_reimbursement
• professional_development

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1-10 employees