Telecomm Specialist - Medical Telecommunicators

UNC Health Care Systems • Chapel Hill, NC

43d • $19 - $27 • Onsite

About The Position

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: This position is responsible for answering and directing phone calls from internal and external callers. Calls may be routine or emergency calls for assistance.

Requirements

• High School diploma or GED
• Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping or six (6) months as a communication center operator or an equivalent combination of education, training and experience

Responsibilities

• Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.
• Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.
• May function as lead operator in the absence of the supervisor.
• Provides general information and assistance to callers regarding hospital hours, procedures, or departments.
• Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.
• Services and maintains equipment in proper working order.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED