Telecomm Operator

Albany Medical Center • Albany, NY

78d • $40,495 - $52,643

About The Position

The Telecomm Operator position at Albany Medical Center involves working in a large, complex, multi-system healthcare environment. The operator will be responsible for managing communications, including creating and delivering emergency notifications, handling calls, and maintaining technical expertise in telecommunications systems. The role requires adaptability and the ability to manage expectations of a diverse customer base. The operator will work rotating shifts, including weekends and holidays, and must perform at or above the Information Services performance standards.

Requirements

• Ability to adapt to a complex healthcare environment.
• Experience with emergency notification systems.
• Familiarity with telecommunications equipment and systems.
• Strong communication skills for interacting with diverse customers.

Responsibilities

• Adapt to a large, complex, multi-system healthcare environment.
• Confer with both internal and external customers and manage expectations.
• Create and deliver Everbridge emergency notification system alerts.
• Create, modify, and validate information stored in Amtelco's Infinity On-Call Scheduler, InfoRad emergency group paging system, and USA Mobility pager database.
• Evaluate, document, and follow established procedures for all alarms in Johnson Controls fire alarm system.
• Create and distribute ServiceNow work order tickets.
• Answer internal and external calls to the main hospital number, providing assistance and direction as needed.
• Utilize switchboard and Cisco telephone equipment.
• Make clear and concise announcements using an overhead paging system.
• Maintain current technical expertise in telecommunications and emergency notification systems.
• Work rotating shifts, weekends, and holidays as necessary.
• Perform at or above the Information Services performance standards.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers.
• A wide array of services and programs to support emotional, physical, and mental wellbeing.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals