Telecom Tech

Beth Israel Lahey Health • Danvers, MA

113d

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Telecom Technician is primarily responsible for completing work tickets pertaining to cable installation, jack installations, repairs and trouble shooting. The Technician is responsible for the day to day work order tracking system and completing tasks entered into that system as time and expertise allows. Additional responsibilities may include trouble shooting other low voltage wiring problems, activation of data connections, cross wire of new tele/data installations, and other cable related duties as assigned. The Technician may be requested to assist with projects that require additional off hours. This position will be in contact with staff/customers from all areas of the institution and off-site locations and must be customer service oriented. The work is diverse in nature with changing requirements.

Requirements

• High School diploma or GED required.
• 1-3 years related work experience required.
• Advanced technical computer skills as required for technical support specific to functional area and related systems.

Nice To Haves

• BICSI certification, RCDD credentials

Responsibilities

• Routinely communicates with the Telecom Infrastructure Manager and others as appropriate, regarding department functions and the status of various programs, services, and financial objectives.
• Works to maintain Telecom Department SLA timelines for call backs, installations and problem resolutions. Responsible for accurate ticket reporting.
• Daily work order monitoring and completion of requests for moves, adds, and changes as well as repair requests for all voice and data connections in a timely manner.
• Responsible for the installation and termination of Category 3, Category 5E, Cat 6, Cat 6a, CATV and other low voltage wiring as assigned.
• Must assume responsibility for Fire Stopping any penetrations made or found, and also must be responsible for organizing, forming, dressing in and labelling all cables to industry standards.
• Must be able to work as a team member to assist with large cable installation projects, large moves, changes and repairs and share assignments.
• Maintains proper levels of equipment, inventory of cable and jack parts.
• Responsible for maintaining critical communications services in emergency situations and must be available off hours for major installations, upgrades, outages and on-call rotation.

Benefits

• Comprehensive compensation and benefits
• Support for achieving a healthy and balanced life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees