Telecom Support Specialist

A.C. Coy•Washington, DC

2h•Onsite

About The Position

Tier One Technologies is seeking a Telecom Support Specialist to provide on-site Telecom and Network Services as well as Executive Leadership Support (White Glove service) for our US Government client This on-site Contract-to-Hire position will be located in Washington, DC SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT

Requirements

A degree from an accredited College/University in Computer Science, or related discipline is preferred
2-5 years of experience in system engineering, software development, or related field
Excellent communication skills
Ability to obtain Public Trust Clearance
Candidate must be a US Citizen or Permanent Status Green Card holder
Candidate must have lived in the US for the past 5 years
Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members)

Nice To Haves

CCNA or CompTIA Network+ certification is a plus
Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment
Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards
Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE)

Responsibilities

Oversee the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks
Provide LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves)
Provide inventories and prioritize network and equipment repairs
Establish voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools
Verify service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers
Document network by recording configuration diagrams and programming
Analyze network performance and prepare and present reports based on that analysis
Maintain network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation
Initiate moves and/or setups as required/requested
Maintain customer rapport by listening and answering questions and resolving concerns in a timely manner
Install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services