Telecom Installation Trainer (Travelling Role)

TEKsystems•Denver, CO

1d•$30 - $39•Onsite

About The Position

Immediate need for a Telecom Install Trainer/Instructor to support our customers nationwide needs. Training for all trainers will be provided on customer services but a telecom training services experience would be preferred. ALL Traveling Expenses will be covered TRAINERS IDEALLY SIT WEST OF PART OF US Job Description: TEKsystems has an immediate position for Telecom Trainer/Instructors to support our customer in various locations across the US. Trainers can sit anywhere in the United States, ideally Western part of US. Position is responsible for interacting with customers professionally and courteously, remotely or in person to review and discuss service order requirements. Persons in this position will be expected to: evaluate customers’ service needs in addition to recognizing and suggesting additional/alternative services as appropriate. Position is responsible for training people in installing, repairing, and testing residential and small business telecommunication services and broadband products and services. Will be training technicians for enabling wireless/wired networks on company-approved modems/routers, connecting wires and cables to terminals, and attaching/detaching various kinds of hardware to wires, cables, buildings, poles and inside facilities from the cross-connect or serving terminal up to and inside the customer’s home. Here are the Requirements: Background in facilitating technical information and doing training/instructing on telecom installation services _______________________________________________ BELOW IS WHAT TRAINERS WILL TEACH TECHNICIANS PENDING THE CLASS (Trainers will be trained in this as well as long as some understanding) -Ability to properly demonstrate ladder climbing/placement on pole and strand, carrying ladder, and inspecting ladder (24ft and 28ft extension ladder). -Strong emphasis on Safety, PPE, and customer service. -Fiber Splicing -Copper Splicing -Fault Locating -Power Training -Knowledge of GPON communications path. -Strong emphasis on scoping and cleaning process. -Understanding of reading light levels on fiber optic networks. -Ability to understand and explain work order and facilities information. -Ability to identify common installation methods to correct (if needed) students during hands on to include. -Cross box work -Terminal work -Aerial and buried drop routing -Premise attachments for both aerial and buried drop -Slack box and exterior ONT installation -Inside wiring and Jacks (Cat5E) -ONT installation -Gateway installation

Requirements

Background in facilitating technical information and doing training/instructing on telecom installation services
Ability to properly demonstrate ladder climbing/placement on pole and strand, carrying ladder, and inspecting ladder (24ft and 28ft extension ladder).
Strong emphasis on Safety, PPE, and customer service.
Fiber Splicing
Copper Splicing
Fault Locating
Power Training
Knowledge of GPON communications path.
Strong emphasis on scoping and cleaning process.
Understanding of reading light levels on fiber optic networks.
Ability to understand and explain work order and facilities information.
Ability to identify common installation methods to correct (if needed) students during hands on to include.
Cross box work
Terminal work
Aerial and buried drop routing
Premise attachments for both aerial and buried drop
Slack box and exterior ONT installation
Inside wiring and Jacks (Cat5E)
ONT installation
Gateway installation

Nice To Haves

A Sr. Technician who has experience as a lead where they trained new hire on the job would be an option as well, would need to have install and repair experience with telecom customer if not a lot of trainer experience.
Recent or previous Trainers experience preferred.

Responsibilities

interacting with customers professionally and courteously, remotely or in person to review and discuss service order requirements
evaluate customers’ service needs in addition to recognizing and suggesting additional/alternative services as appropriate
training people in installing, repairing, and testing residential and small business telecommunication services and broadband products and services
training technicians for enabling wireless/wired networks on company-approved modems/routers, connecting wires and cables to terminals, and attaching/detaching various kinds of hardware to wires, cables, buildings, poles and inside facilities from the cross-connect or serving terminal up to and inside the customer’s home