Telecom Engineer

Legence

21h • Remote

About The Position

The Telecom Engineer is responsible for the design, implementation, operation, and support of the enterprise voice and telecommunications environment. This role ensures reliable, secure, and cost-effective communication services across legacy and modern platforms, including POTS, Microsoft Teams Voice, SIP trunking, and cellular services.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of enterprise telecom or voice engineering experience.
• Hands-on experience with Microsoft Teams Voice.
• Strong understanding of POTS, SIP, and PSTN connectivity.
• Experience working with telecom carriers.
• Strong troubleshooting and communication skills.

Nice To Haves

• Experience with Direct Routing SBCs.
• Experience with E911 solutions.
• Familiarity with legacy PBX systems.
• Telecom or Microsoft certifications.

Responsibilities

• Design, implement, and support enterprise voice solutions including Microsoft Teams Voice, Direct Routing, and Operator Connect.
• Administer and maintain POTS lines for life-safety systems and regulatory requirements.
• Manage SIP trunking services including call routing, failover, and quality optimization.
• Support auto attendants, call queues, voicemail, E911, and number management.
• Manage cellular services including provisioning, carrier plans, and lifecycle management.
• Provide Tier 2/3 support and perform root-cause analysis for telecom issues.
• Coordinate with carriers and vendors for service delivery and escalation.
• Maintain documentation including call flows, inventories, and runbooks.
• Ensure compliance with E911, Kari’s Law, and RAY BAUM’s Act.

Benefits

• 401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting.
• Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage.
• Life and Disability Insurance: Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage.
• Time Off: Flexible non-accrual vacation; company holidays per policy. (For California employees, this is separate from California paid sick leave, if applicable.)
• Expenses: Business travel and related expenses reimbursed per company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees