Telecom Engineer

Prime Healthcare Services • Aurora, IL

94d • $85,841 - $160,680

About The Position

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation's leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Requirements

• Bachelor's or equivalent 7 years of experience in telecommunications.
• Strong knowledge of system design and hands-on ability to assist with the architecture, administration, maintenance and provision of Avaya PBX system (s87xx and LSP's) and associated gateways.
• Hands-on experience working with enterprise-level contact center solutions including PBX/ACD call routing and workflow management.
• Hands-on experience in scoping, planning, analysis, technical design, development, implementation, evaluations and/or support of new and existing PBX.
• Support MAC (Moves/Add/Changes) activities for in-house systems.
• Engineering and Administration of Voicemail Mail Systems (including Fax and E-Mail integrations).
• Engineering and Administration of call center applications (e.g. CTI, CMS, eCAS).
• Engineering and Administration of VDN's and Vectoring.
• Engineering and Administration of Avaya VoIP technologies for all enterprise locations.
• Manage backups for all telecom systems.
• Advance troubleshooting and administration skills on Avaya S87xx and LSP series PBX's and Session Manager and associated peripherals to include CLAN, IPMEDPRO and IPSI boards as well as all carrier services (DS1, DS3, MPLS etc.) and media gateways G450, G430.
• Coordinate provisioning of all voices, services, and technologies.
• Engineering and administration of MUX devices.
• General administration of PBX functions (e.g.: ARS, Call Routing, FAC, COS, COS etc.).
• Strong telecom security knowledge to prevent toll fraud and infrastructure breaches.
• Assist in the development of the telephony roadmap.
• Maintain documentation for all telecommunications systems/devices.
• Participation in on-call service rotation.
• Participate and drive post-mortem investigations related to all severity 1 and 2 incidents and problems.
• Perform root cause analysis and determination if root cause, identify corrective action to resolve and prevent future occurrences.
• Identify and validate if corrective action if applicable to prevent future occurrences of incident.
• Create and maintain proper documentation of policies, procedures and technical papers.
• Independently works to accomplish general tasks and projects with little direct supervision.

Nice To Haves

• Avaya Technical certifications.
• Technical training in the telecommunications field for network design and management.

Responsibilities

• Expert level experience with Avaya CM, System Manager and Session Manager.
• Coordinates, performs and manages all functions for CPE Telcom projects including, executing service moves, adds, changes, disconnections.
• Coordinates the telecom processes including service moves, adds, changes and disconnects for customer premises equipment projects, carrier conversions, system procurement and help desk functions.
• Monitors PBX system performance to assure dependable and uninterrupted operation of telephone communications.
• Assists in the translating of user needs for communications into better business solutions.
• Coordinates with other departments to understand and meet their telecommunication needs.
• Performs correction of PBX alarm conditions.
• Identifies and replaces malfunctioning or inoperative equipment, such as circuit cards or processing units.
• Determines which backup components should be maintained in stock.
• Assists in developing implementation plans to upgrade communications systems.
• Assists in budgetary solutions and requirements for equipment replacement.
• Assists in emergency plans to deal with catastrophic events.
• Installs specific hardware and software for PBX.
• Setup and relocation of existing user accounts i.e. voicemail and telephone extensions.
• Performs all preventive maintenance and minor equipment repairs.
• Maintains strong, productive relationships with all service providers.

Benefits

• Paid time off
• 401K retirement plan
• Medical coverage
• Dental coverage
• Vision coverage
• Tuition reimbursement
• Voluntary benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree