Telecom Coordinator

Blanchard Valley Health System • Findlay, OH

447d

About The Position

The Telecom Coordinator at Blanchard Valley Regional Health Center is responsible for supporting all telephone systems, including wireless devices. This role involves managing inventory, configuring devices, coordinating deployments, and providing user training. The coordinator will also troubleshoot issues, maintain documentation, and generate reports to ensure effective communication services within the organization.

Requirements

• High school diploma or GED equivalent
• Proficiency with common PC software applications
• Excellent communication skills with peers and vendors
• Good organizational skills
• Ability to troubleshoot service issues, diagnose problems and design solutions
• A valid driver's license is required (must obtain an Ohio driver's license within 30 days of residency)
• Positive service-oriented interpersonal and communication skills required.

Nice To Haves

• Previous experience with managing wireless devices including Vocera
• Previous experience with Mitel phone systems
• Experience with Verizon cellular phones
• College degree.

Responsibilities

• Maintains an accurate inventory of all telecom devices and who they are issued to
• Configures and distributes telecom devices as necessary
• Coordinates the deployment of wireless devices as needed and coordinates service changes as required
• Develops and maintains an organized procedure for logging, prioritizing and fulfilling requests for communication related change activities
• Creates documentation and trains users in the appropriate use of telecom devices
• Consults with users and designs effective configurations that meet the requirements of the users
• Collects and performs regular maintenance on telecom devices to keep them operating well
• Generates reports from telecom software for department leads
• Interfaces with end users to resolve problems, determines best methods of solving issues, troubleshoots problems, etc.
• Prepares for and participates in meetings with supervisors and others to provide status updates, describes upcoming requirements, outlines areas of deficiencies, etc.
• Supports all communication software.

What This Job Offers

• Job Type: Full-time
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED