Telecom & Contact Center Engineering Sr. Analyst (Hybrid)

Securian Financial • Saint Paul, MN

22h • $72,000 - $134,000 • Hybrid

About The Position

At Securian Financial the internal position title is Engineering Senior Analyst or Engineering Consultant. The title and salary will be determined based on experience and applied skills. Position Summary: Are you a hands-on engineer who enjoys designing, building, and supporting modern communication platforms? Do you like solving complex problems and working with teams that move quickly from idea to delivery? This role offers the opportunity to make an immediate impact. As a member of the Telephony and Contact Center Technologies team, you will design, engineer, implement, and support Securian’s enterprise telephony and contact center platforms. This role is focused on delivering secure, scalable, cloud-first communication solutions using RingCentral, NiCE CXone, and Cyara. You will work closely with Contact Center Operations, Agile delivery teams, and technology partners to continuously improve customer and associate experiences across the enterprise. This role plays a critical part in modernizing Securian’s communication platforms and ensuring reliable, scalable experiences for customers and associates. You will have the opportunity to influence technical direction and deliver compelling solutions that matter. #LI-Hybrid This position will have a hybrid working arrangement. Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

Requirements

• Hands-on experience engineering and supporting cloud-based telephony or contact center platforms
• Strong understanding of VoIP technologies, SIP, and call routing concepts
• RingCentral and RingCentral Contact Center engineering
• NiCE inContact / CXone administration and development
• Cyara or similar modern telephony orchestration platforms
• Experience designing and supporting UCaaS and CCaaS (including IVRs and contact center workflows) solutions in large enterprise environments
• Solid knowledge of networking concepts related to real-time communications

Nice To Haves

• Supporting remote contact center agents
• REST API integrations and automation
• Scripting using PowerShell or Python
• Workforce management, call recording, or speech technologies
• PSTN carrier and phone number lifecycle management

Responsibilities

• Design, engineer, implement, and support enterprise UCaaS and CCaaS platforms
• Provide daily operational support for cloud-based telephony, unified communications, SIP services, and IVR solutions

Benefits

• Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
• Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
• Holidays: Securian provides nine company paid holidays.
• Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
• Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.
• Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
• Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed