Telecom Civil Technician

CED Systems•Chicago, IL

About The Position

We are deploying infrastructure for 5G Networks. A telecommunications startup focused on efficient and strategic support to the nationwide 5G deployment, helping OEMs and operators achieve enhanced connectivity for their networks. Summary We are seeking a skilled Telecommunications Civil Technician responsible for the proper installation, operation, testing, maintenance and optimal performance of equipment associated with wireless cellular network. Job Description/Responsibilities: Ability to perform Small Cell Installation in cabinets and at heights. Understanding of equipment and inventory control. Ability to troubleshoot RF and Fiber line issues on Small Cell cabinets or poles Reads and interprets work orders to determine work to be done, as well as completing paperwork for jobs that are finished. Read prints and wire cabinets and run/label fiber jumpers in hub and on poles. Set up safety in work zone according to prints on TCP (Traffic Control Plan) Follow safety rules and practices, complying with OSHA standards Serves existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, and resolving problems. Establish service by studying system requirements, ordering, and gathering components, completing installation, and performing acceptance tests. Install and perform maintenance on customer’s OEM equipment. Build and maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods/techniques, and recommending system improvements. Ensure personal equipment operates properly by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs. Document service and installation actions by completing forms, reports, logs, and records. Maintain customer confidence by keeping service information confidential. Coordinate customer contact, access to customer premises, and customer test and acceptance on small and medium jobs. Test installed system for adherence to specifications and evaluate reception. Maintain vehicle and installation/service parts inventory. Keep workplace clean and organized. Submit required reports in a timely fashion. Ensure that the highest quality of service is provided to promote superior customer satisfaction. Attend formal or informal training to maintain/upgrade knowledge, skill, and performance levels. Build upon knowledge base by reading professional publications. Adhere to safety guidelines and requirements. Capture Pre/Post pictures and complete site report as per customer standards Other duties as assigned.

Requirements

Must have a valid Driver's License and satisfactory driving record.
Basic Safety certifications (OSHA 10/30, CPR/First Aid, BBP, RF Awareness, PPE...etc)
Experience with Nokia System & Airscale modules and radios.
Installations Circuit Breakers, GPS Kit, LAN Connections, CPRI Fibers.
Willing to participate in on-call shifts that include nights and weekends.
Must be able to pass a background check and drug screen.
High school diploma and/or equivalent work experience or a combination of both.
Generally, requires 3+ years of field technical operations and/or network construction or related experience in a fast-paced environment.
A combination of both technical operations and construction experience is preferred.
Ability to lift to 75 pounds or more.
Ability to work indoors in poorly ventilated areas such as attics during extreme heat/cold.
Exposure to dust, dirt, noise, insects, and cleaning solutions.
Work outdoors in varying weather conditions during the day and night.
Standing, Walking, Sitting, use of hands and fingers, handle or feel, reach with hands and arms, climb or balance, kneel, stoop, crouch, or crawl, speak and hear, taste and smell
Work performed near power lines and electricity.
Ability to use basic installation tools and hand tools.
Knowledge of fiber construction tools and equipment.
Ability to use technical skills to work independently and within a team and execute responsibilities as well as solve problems
Ability to communicate with customers in a clear and straight forward manner.

Responsibilities

Ability to perform Small Cell Installation in cabinets and at heights.
Understanding of equipment and inventory control.
Ability to troubleshoot RF and Fiber line issues on Small Cell cabinets or poles
Reads and interprets work orders to determine work to be done, as well as completing paperwork for jobs that are finished.
Read prints and wire cabinets and run/label fiber jumpers in hub and on poles.
Set up safety in work zone according to prints on TCP (Traffic Control Plan)
Follow safety rules and practices, complying with OSHA standards
Serves existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, and resolving problems.
Establish service by studying system requirements, ordering, and gathering components, completing installation, and performing acceptance tests.
Install and perform maintenance on customer’s OEM equipment.
Build and maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods/techniques, and recommending system improvements.
Ensure personal equipment operates properly by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
Document service and installation actions by completing forms, reports, logs, and records.
Maintain customer confidence by keeping service information confidential.
Coordinate customer contact, access to customer premises, and customer test and acceptance on small and medium jobs.
Test installed system for adherence to specifications and evaluate reception.
Maintain vehicle and installation/service parts inventory.
Keep workplace clean and organized.
Submit required reports in a timely fashion.
Ensure that the highest quality of service is provided to promote superior customer satisfaction.
Attend formal or informal training to maintain/upgrade knowledge, skill, and performance levels.
Build upon knowledge base by reading professional publications.
Adhere to safety guidelines and requirements.
Capture Pre/Post pictures and complete site report as per customer standards
Other duties as assigned.