Telecom Analyst

PruittHealth•Norcross, GA

About The Position

The Telecom Analyst’s responsibility is to plan, develop, and implement the PruittHealth telecommunications infrastructure. This includes installing, configuring, maintaining, supporting, and optimizing all telephone systems and services, mobile devices, voicemail, PBX and Cloud communication and eFax systems. The person will also analyze and resolve telecommunications circuit issues in a timely and accurate fashion, and support user needs where required.

Requirements

Avaya suite (Communication Manager 5.2.1 or higher)
IP Office 500 V2
Ring Central
Avaya Cloud Office
Contact Center (Ring Central RingCx and RingEx)
Apple iPhones
MDM platforms (JAMF)
Bachelor’s degree in information technology
Avaya products
Ring Central: Avaya Cloud Office, RingCx, RingEx

Nice To Haves

Avaya and Ring Central
JAMF experience

Responsibilities

Procure, setup, maintain, and troubleshoot corporate iPhones
Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response
Integrate these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols
Monitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems
Generate telecommunications usage and network traffic reports
Configure, test, maintain, monitor, and troubleshoot end user telecommunications, telephony, and voice/data software products
Perform analysis, diagnosis, and resolution of telecommunications problems for end users; recommend and implement corrective solutions
Conduct frame relay, ISDN, and switch maintenance
Modify and/or rearrange telecommunications systems to accommodate additional services or changes
Assist with Inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling
Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues
Assist with the installation and troubleshooting of telecom systems