Telecom Analyst, Field Operations GA SW

Southern Company•Macon, GA

15h•Onsite

About The Position

The Telecommunications Analyst (TA) provides dedicated IS Field Operations support and coordination of major Technology projects, such as but not limited to AMI/TGB infrastructure, transport infrastructure upgrades, data networking upgrades and SCADA/Substation data. The job is self-directed with specific reporting locations being widely dispersed. Individuals are expected to plan daily project tasks/assignments/requests with minimal oversight and to effectively interface with multiple parties on a frequent basis, ex.: PMO, IS Engineering and Support Groups as well as OPCo Power Generation and external parties (vendors and partners). The Telecommunications Analyst will perform on-site TO field support of maintenance activities, equipment troubleshooting, construction, and general TO projects. This on-site TO field support will include hands-on work, the coordination of work activities performed by Field Operations personnel and/or contractors related to the installation, relocation, and/or decommissioning of TO infrastructure (transport, data, and voice equipment or cabling, control systems cabling, etc.) required by the project. The Telecommunications Analyst will support project schedules and priorities by attending construction site meetings and teaming with Engineering and Support Groups and/or Project Manager. Other responsibilities will include quality assurance, project task reporting, materials tracking, and as-built documentation.

Requirements

Two-year degree in a Technology related field or equivalent military and/or work experience is required.
2 – 4 years’ experience in a similar role or field ops technician role is preferred
Proven track record in support of problem resolution and core business support is expected
Field engineering, documentation, and labeling standards experience
General knowledge of Southern Company’s core business
General knowledge of information technologies (those currently used within the system and new technologies)
General knowledge of IT infrastructure components
Knowledge of state-of-the-art telecommunications equipment, facilities, troubleshooting techniques and concepts
Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
Ability to negotiate with and influence others – internally as well as vendors
Ability to build relationships and work in a team atmosphere
Ability to provide and accept feedback
Strong analytical and troubleshooting skills
Must demonstrate Our Values with emphasis on leadership and planning
Professional oral and written communication skills
Available for travel and after-hours, weekend, and holiday work
Understand/achieve business, TO, and departmental goals, strategies, and plans
Ensure full compliance with Sarbanes-Oxley rules and regulations
Solid technical understanding of Southern Company’s telecommunications network, data network, and other major systems that utilize the telecommunications infrastructure
Solid technical understanding of Southern’ s EMS and DSCADA systems
Ability to design and engineer network modifications and/or additions from a field perspective
Ability to organize tasks and coordinate various employees, vendors / contractors, and customers / partners to meet project goals
Ability to work independently, prioritizing major tasks by overall impact to the company
Ability to arrive at cost effective solutions in support of projects
Ability to communicate and work with all levels of management, vendors, and other internal and external groups and customers
Ability to effectively lead meetings and make presentations
Working knowledge of two or more of the following telecommunications infrastructure technologies: Microwave (licensed and unlicensed), fiber optics (electronics and cable), multiplex / DACS, Digital and IP communications, wireless (MAS, point to point, etc.), LTE RF / LTE Backhaul, and Ancillary (DC /AC power systems, surge protection, grounding, physical facilities, etc.)
Ability to analyze information from multiple sources for complex problem resolution
Ability to lead a team, coordinating various workgroups to drive complex problem resolution in a timely and efficient manner
Ability to effectively utilize standard company computing applications (Outlook, Word, Excel, SharePoint, etc.)
Ability to appropriately utilize documentation tools as required by specific job (CAD, TBMS, Visio, etc.)
The Telecom Analyst job requires the ability to drive long distances, travel overnight, be subject to 24x7 call out, work shifts greater than 8 hrs., lift / carry items up to approx. 50 lbs., climb stairs / ladders, and work in areas requiring specific safety measures such as radio transmission sites, fiber optic transmission sites, power plants, substations, transmission right - of- ways, as well as various remote locations.
Safety Oriented
Customer focused
Team player
Exemplify Our Values
Strong Initiative
Self-Starter
Works well under minimal supervision

Responsibilities

Support project schedules and priorities by attending on-site meetings and teaming with TO Engineering and Support Groups and/or TO Project Manager as needed
Participate in Business Partner planning meetings, where feasible, as TO Field Operations representative to understand impact of FO on pipeline projects and provide updates on FO work status to customers
Track status of multiple regional infrastructure and OPCO projects– NGTAN, DWDM, Network Life Cycle, Wireless networking, MW upgrades, Fiber to Distribution, OSP Fiber-aerial and buried, SCADA, EMS, Cyber Security, substation monitoring, etc.
Ensure proper project work orders are created, tracked, and shared with technicians
Develop ways to enhance knowledge and information sharing among technicians
Own documentation repositories for technicians
Facilitate training events for technicians
Maintain Departmental planning documentation – Storm Restoration Disaster prep, etc.
Support Contract development for technical services
Be involved in quality assurance, project task reporting, materials tracking, as-built documentation, invoicing, and other related duties as directed.
Develop and maintain working relationships based on trust with critical Business Partners – Power Delivery, Metering, Generation, etc.
Work closely with Field Operations Supervisor to ensure the smooth and timely delivery of support to our Business Partners.

Benefits

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being.
This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s).
A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf.
Additional and specific details about total compensation and beneﬁts will also be provided during the hiring process.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume