Telecommunications Administrator

Red Coats, Inc.•Bethesda, MD

3d•Onsite

About The Position

The Telecom Administrator is responsible for managing and supporting the organization’s telecommunications systems, with an emphasis on mobility solutions, device setup, and user support. This role involves administering mobile device accounts, ensuring proper configurations, troubleshooting telecom issues, and maintaining related documentation. Basic IT knowledge is required to effectively collaborate with the broader IT team and support end-users.

Requirements

High school diploma or equivalent; Associate's degree in IT, Telecommunications, or a related field preferred.
2+ years of experience in telecom administration, mobility support, or a similar role.
Working knowledge of mobile platforms (iOS, Android) and mobility device management (MDM) solutions.
Familiarity with telecom carriers and services (e.g., Verizon, AT&T, T-Mobile).
Basic understanding of IT systems (e.g., Microsoft 365, email configuration, VPN).
Strong troubleshooting and problem-solving skills.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
Excellent organizational, communication, and customer service skills.

Nice To Haves

Experience with Mobile Device Management (MDM) platforms such as Intune, AirWatch, or MobileIron.
Understanding of telecom expense management (TEM) systems or tools.
Ability to analyze telecom billing for accuracy and optimize usage plans.
Exposure to IT help desk or user support environments.

Responsibilities

Manage and administer corporate mobile devices (smartphones, tablets, hotspots) and mobility accounts.
Handle provisioning, activation, configuration, and deactivation of mobile devices.
Monitor mobile usage, plans, and data consumption to ensure cost efficiency and compliance with company policies.
Assist employees with mobile device setup, troubleshooting, and technical support.
Maintain detailed records of telecom assets, including device inventory and usage logs.
Work with carriers/vendors to resolve service-related issues, manage upgrades, and process replacements or repairs.
Assist in managing corporate telecom expenses and verifying billing statements.
Coordinate with IT staff to ensure mobile devices integrate properly with email, VPN, and security solutions (e.g., MDM platforms).
Document and maintain telecom policies, user guides, and best practices.
Provide basic IT support as needed (e.g., password resets, user account updates).