Teen Counselor - Pride of America

Norwegian Cruise Line Holdings Ltd.•Town of Pacific, WI

2d•Onsite

About The Position

Teen Counselor must be passionate about working with children and embrace the Norwegian Mission. With guidance from the Youth Program Manager, the Teen Counselor is responsible for creating a teen activity booklet listing all of the scheduled activities for the sailing. Teen Counselor must ensure the accuracy of all printed material that is submitted to Youth Program Manager prior to printing. Teen Counselor must have the ability to coordinate with other departments to create exciting and unique programs for teens such as Mocktail, Mixology, Cooking, Dance, Singing, Improv etc. Teen Counselor must be proficient in all DJ equipment as well as light and sound equipment and have the ability to train other Teen Counselors in the usage of the equipment. Teen Counselor ensures Teen Center is manned properly during peak hours of operation. As a member of the cruise staff, the Teen Counselor is responsible for implementing the scheduled social, entertainment, sporting, recreational, theatrical, and craft programs/activities while ensuring that each activity takes place safely and promptly as scheduled. Teen Counselor must be capable of running programs in large and small group settings while being consistent with program content. Teen Counselor must be comfortable speaking on a microphone and be an effective Host/Hostess with the ability to engage large groups of people of a variety of ages in a public venue. Teen Counselor must be comfortable with dressing up in costume and performing character roles. Teen Counselor must be comfortable speaking with parents regarding general ship information as well as Youth and Teen Program policies and guidelines. It is the responsibility of the Teen Counselor to be accessible to and approachable with guests. He/She must be a patient listener and offer hospitable service to the guests even when the situation falls outside of the Youth Programs. Teen Counselor must be a leader and have confidence when handling guest concerns such as addressing disruptive behavior and implementing the discipline policy. Teen Counselor should have organizational/administrative skills and be attentive to detail regarding inventory, reports, youth and teen program operations and safety. The Teen Counselor is responsible for the proper storage and inventory of teen supplies. The Teen Counselor should assist the YPM when ordering equipment, supplies, gifts and prizes specific to the teen program. Each Teen Counselor must have the ability to work harmoniously with cruise staff members, as well as with all other shipboard departments. Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

Requirements

Minimum of two years experience in a combination of programming and implementing teen recreation, teen sports, and teen theatrical performance for ages 13-17 is required.
Minimum one year experience in programming and implementing theatrical/drama related activities is required; knowledge of teen trends and activities, music, games, video games, and movies is preferred.
Intermediate verbal and writing skills in at least one other language such as German, Spanish, French or Italian is preferred.
Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
Intermediate to Advanced skills in typing and computer software skills (Microsoft Word, Excel, Outlook) is required.
One year experience communicating via microphone, using/programming DJ and light/sound equipment is preferred.
Bachelors Degree or foreign equivalent in a course of study related or relevant to childcare is required.
Current and active CPR/First Aid Certifications from a recognized educational institution are required.
Extrovert, quick and critical thinker, witty, personable, and articulate.
Must be service oriented and have the ability to take direction.
Passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Able to work 7 days a week
Demonstrate positive behaviors; smiling, being polite and courteous
Able to develop a camaraderie with team members
Ability to live in close quarters, share limited space with other cabin-mates

Nice To Haves

One year experience with special needs programming strongly preferred.
Unique hobbies are a plus: to include but are not limited to: Juggling, Theater, Gymnastics, Sports, Dance, Singing.

Responsibilities

Creating a teen activity booklet listing all of the scheduled activities for the sailing
Ensuring the accuracy of all printed material that is submitted to Youth Program Manager prior to printing
Coordinating with other departments to create exciting and unique programs for teens such as Mocktail, Mixology, Cooking, Dance, Singing, Improv etc
Proficient in all DJ equipment as well as light and sound equipment and have the ability to train other Teen Counselors in the usage of the equipment
Ensuring Teen Center is manned properly during peak hours of operation
Implementing the scheduled social, entertainment, sporting, recreational, theatrical, and craft programs/activities while ensuring that each activity takes place safely and promptly as scheduled
Running programs in large and small group settings while being consistent with program content
Comfortable speaking on a microphone and be an effective Host/Hostess with the ability to engage large groups of people of a variety of ages in a public venue
Comfortable with dressing up in costume and performing character roles
Comfortable speaking with parents regarding general ship information as well as Youth and Teen Program policies and guidelines
Being accessible to and approachable with guests
Handling guest concerns such as addressing disruptive behavior and implementing the discipline policy
Proper storage and inventory of teen supplies
Assisting the YPM when ordering equipment, supplies, gifts and prizes specific to the teen program
Work harmoniously with cruise staff members, as well as with all other shipboard departments
Performs other related duties as assigned or as directed
Familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position