Teen and Family Case Management Assistant

Hennepin Healthcare•Minneapolis, MN

60d

About The Position

We are currently seeking a Teen and Family Case Management Assistant to join our Aqui Para Ti team. This part-time role will work 40 hours within a two week pay period on days. Hours fall between 8 AM and 5 PM but primarily will work afternoon hours from 12 PM to 5 PM. Candidates must be bilingual in Spanish. Purpose of this position: Under general supervision, provides service coordination to youth in specific communities between 10-24 and their families for various psychosocial issues, advocacy, and care. Delivers information, referrals, coordinates, negotiates, and procures services and resources for clients. Assists in the care coordination of complex patients to facilitate the delivery of cost-effective health care and identify the appropriate utilization of resources. Coaches patients and parents/caregivers in developmentally appropriate positive parenting style. Works collaboratively with interdisciplinary staff internal and external to the organization. Participates in quality improvement and evaluation processes related to the management of patient care.

Requirements

College degree in the social sciences or a related field
Two (2) year's experience working with specific communities, depending on assignment
May require bilingual Spanish/English depending on assignment
An approved equivalent combination of education and experience
Skill in youth/family engagement and referral
Basic computer skills
Knowledge of diversity issues; grief and loss; social, economic, legal and medical systems; safety; and behavioral and psychosocial implications of acculturation
Ability to work within medical hierarchy
Ability to keep accurate and timely records
Ability to assist in complex problem-solving with clients
Ability to work autonomously, network with related agencies, build coalitions, and establish boundaries with clients, team members, and agencies
Ability to be flexible and adapt to changing priorities
Must demonstrate effective written and oral communication
Ability to deal with death and difficult issues sensitively
For employees working in a Behavioral Health Home certified clinic, employees must be certified as one of the following: Community health worker Peer support specialist Family peer support specialist Case management associate Mental health rehabilitation worker Community paramedic Certified health education specialist -OR- Meet the requirements of a case manager

Nice To Haves

Healthcare professional with Bachelor’s degree in the social sciences

Responsibilities

Explain policies about teen confidential services to patients and parents during the first visit
Administer health and parenting screening questionnaires to parents of new patients and then every year after their first visit
Educate patients and parents about the meaning of mental health illness, treatment and resources, and how to navigate school and health system
Provide coaching to patients and parents and their identified supports on health issues and client identified goals
Provide education to parents or caregivers about mental health conditions, prevention, and resources. Refer clients to appropriate health resources and social services and support clients in accessing resources, particularly in regards to parents/caregivers
Prepare and facilitate Aqui Para Ti (APT) multidisciplinary team clinic huddle; monitor and review clients’ needs, risks, and progress and develop/revise preliminary action plans accordingly during APT team case/care management sessions and teen clinic visits
Actively coordinate services and follow-up with high-risk clients and parents, and work collaboratively with professionals involved in the care of the client
Perform face-to-face, video, and phone contact with a specified number of patients on a scheduled basis and as needed
Develop and nurture relationships with schools, community and social support providers to aid in effective referrals and timely access to services
Create and maintain the connection with schools to support patient’s educational goals. Support the patient and families with the process of obtain a 504 and/or Individualized Educational Plans
Collect and track data for evaluation purposes
Participate in scholarly activities, presentations, train the trainer opportunities as fits APT‘s team needs in its National and State leadership role
Other duties as assigned, but only when trained and qualified to do so