TechOps Support Specialist

Abbott Laboratories Employees Credit Union•Gurnee, IL

4d•$26 - $43

About The Position

Maintains ALEC’s End User hardware and software by utilizing the TechOps Service Desk. The TechOps Support Specialist maintains user accounts, access levels, software and hardware. Works directly with other TechOps/IS representatives to secure, implement, and maintain ALEC’s Information Systems. The individual will spend most of their time actively monitoring the TechOps Service Desk to ensure co-worker information technology requests are properly addressed.

Requirements

Education Required: High School Diploma or Equivalent (GED)
Experience Required: Two (2) years of experience in a customer service or technical-related position

Nice To Haves

Education Preferred: Associate degree, or working towards one, in a technical or business concentration
Experience Preferred: Two (2) years of information technology experience
TRAVEL: Up to 10% local travel

Responsibilities

Provides first line of support to end-users for hardware/software issues via Service Desk, phone, remote access, or in person to resolve issues. Roughly 70% of time will be focused on supporting the TechOps Service desk.
Performs system access maintenance including setting up user accounts, permissions, and password resets
Creates and installs laptop and computer builds
Provides support for LAN/WAN/VOIP systems
Creates and maintains reports for hardware and software inventories
Designs and carries out independent projects as assigned
Collaborates with TechOps Team members to optimize credit union information systems
Provides technical support and guidance to end users.
Works with Information Security area to harden ALEC’s end user devices including network printers, computers, and audio-visual devices.
Participates in on-call rotation as scheduled and directed by the Manager of Technology Operations.
Diagnoses, Troubleshoots, and resolves hardware, software, or other network and system problems in collaboration with vendor support.
Creates and maintains area support documentation including procedures.
Maintains and support audio visual and phone systems.
Responsible to analyze, configure, update, patch and cycle credit unions hardware as directed.
Responsible to maintain a professional look and feel of information systems, including cable management and preventative maintenance of equipment.
Assists in patching applications using service desk software
At times, will need to be able to work outside of normal working hours to support department needs, including weekend remote support while headquarters’ service center is open
Other duties as may be assigned