Technology Support Technician
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About The Position
The Technology Support Technician at Lakeland School System is responsible for installing, maintaining, and repairing hardware, as well as installing and supporting software to promote instruction and facilitate efficient operations within the school system. This role requires a comprehensive understanding of various technology platforms and the ability to provide support to teachers, staff, and students across multiple locations, including classrooms and offices. The technician will be the first point of contact for technology-related issues, ensuring that all networked devices, including VOIP phones, printers, and servers, are functioning optimally. In addition to technical support, the technician will assist in maintaining a safe digital environment for students and staff, which includes managing IP infrastructure and maintaining accurate inventories of technology equipment. The role also involves evaluating technology equipment, performing on-site repairs, and facilitating off-site repairs as necessary. The technician will be responsible for installing and maintaining computer images, operating systems, and instructional software, as well as resolving issues with interactive whiteboards and projectors. The position requires strong organizational skills, the ability to prioritize work assignments in a fast-paced environment, and excellent communication skills. The technician will also be expected to participate in large implementation projects, providing user training and support, and maintaining technical certifications to stay current with evolving technology. This role is essential in promoting the effective use of technology within the educational environment and supporting school staff during technology initiatives.
