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The Technology Support Technician manages the information commons in the library from Sunday through Thursday, 4 pm to closing. This role involves assisting patrons with their technical, hardware, and software needs, maintaining laptops and other supporting equipment, and providing accurate reports to the computer systems administrator at the end of each workday. Responsibilities include providing assistance to library patrons during evening service hours, maintaining statistical data for services provided, checking meeting rooms for equipment status, and assisting with media assignments using various software. The technician also helps patrons with downloading information from electronic resources and ensures that computer hardware remains operational during service hours.
