Gwinnett County Public Schools-posted 6 months ago
$48,466 - $77,728/Yr
Full-time • Entry Level
Suwanee, GA
Religious, Grantmaking, Civic, Professional, and Similar Organizations

The Technology Support Tech III position is responsible for providing on-site support to local schools, maintaining and troubleshooting technology-related issues, and assisting with the implementation of technology initiatives. The role requires strong communication skills and the ability to work independently while adhering to district policies and procedures.

  • Provide on-site support to local school based users of technology.
  • Provide level 1 on-site setup, configuration, repair, and support for hardware, software, basic networking services, peripheral devices, AV, presentation and broadcast equipment.
  • Respond to incident reports in a timely and professional manner.
  • Utilize and maintain proficiency with current incident tracking system to manage and prioritize technology service.
  • Isolate LAN/WAN connectivity issues and escalate as necessary.
  • Perform and maintain any technology inventory driven by the district or state.
  • Assist in providing on-site technical assistance and individual training/knowledge transfer to users.
  • Initiate problem escalation after performing level 1 technology repair.
  • Collaborate with local school administration and the technology team on planning, purchase, and deployment of local school technology initiatives.
  • Document, submit, and appropriately update all problems and requests via district incident management tool.
  • Participate in system-wide technology initiatives and provide necessary technical feedback.
  • Assist in planning and delivering staff development and training in the use of technology.
  • Ensure all devices used for online testing are ready for administration.
  • Perform other duties as assigned.
  • Valid Georgia driver's license required.
  • High school diploma or equivalent required.
  • Five years of experience troubleshooting, supporting, and administering within a LAN/WAN environment.
  • Experience with Microsoft Windows environment, PC/laptop/server hardware, and AV peripherals required.
  • In lieu of five years of experience, one year of experience with a bachelor's degree in a related field or two years of experience with CompTIA A+ and CompTIA Network+ certifications.
  • Industry standard certifications related to desktop/laptop (OS, HW, SW) and user administration within a Microsoft Active Directory environment preferred.
  • Experience with anti-virus, fast ethernet, wireless connectivity, data backup and restoration, AV support, and network printing technologies preferred.
  • Bachelor's degree in related field preferred.
  • Minimum Salary: $48,466.00/Annually
  • Maximum Salary: $77,728.00/Annually
  • Scheduled Days: 245
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