Technology Support Tech III - IT Customer Service and Support

Gwinnett County Public Schools • Suwanee, GA

76d • $48,466 - $77,728

About The Position

The Technology Support Tech III position is responsible for providing on-site technical support to local schools, ensuring the maintenance and troubleshooting of technology-related issues. This role involves assisting with the implementation of technology in educational settings and supporting both administrative and instructional programs. The position requires a valid Georgia driver's license and industry-standard certifications related to desktop/laptop support and user administration within a Microsoft Active Directory environment. The ideal candidate will have a high school diploma or equivalent, with a preference for a bachelor's degree in a related field, and at least five years of experience in a LAN/WAN environment.

Requirements

• Valid Georgia driver's license required.
• High school diploma or equivalent required.
• Five years of experience troubleshooting, supporting, and administering within a LAN/WAN environment.
• Experience with Microsoft Windows environment, PC/laptop/server hardware, and AV peripherals required.
• In lieu of five years of experience, one year of experience with a bachelor's degree in a related field or two years of experience with CompTIA A+ and CompTIA Network+ certifications.

Nice To Haves

• Bachelor's degree in related field preferred.
• Industry standard certifications related to desktop/laptop support preferred.

Responsibilities

• Provide on-site support to either a single school or multiple schools on a daily basis.
• Offer technical support to local school based technology users.
• Respond to incident reports in a timely and professional manner.
• Utilize and maintain proficiency with current incident tracking system.
• Isolate LAN/WAN connectivity issues and escalate as necessary.
• Maintain technology inventory driven by the district or state.
• Assist in providing on-site technical assistance and individual training.
• Collaborate with local school administration on technology initiatives.
• Document, submit, and update all problems and requests via district incident management tool.
• Assist in planning and delivering staff development and training in the use of technology.
• Ensure all devices used for online testing are ready for administration.

Benefits

• Minimum Salary: $48,466.00/Annually
• Maximum Salary: $77,728.00/Annually
• Scheduled Days: 245

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED