Technology Support Team Manager - Georgetown University Medical Campus
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About The Position
The Technology Support Team Manager manages a tier-2 technology service group. This individual manages a team that provides advanced technology services and support to the Georgetown faculty, staff, and students. Tasks include, but may not be limited to: Oversee remote and onside desktop computing support, mobile device support, telecommunications/internet access, enterprise application support, and office automation software support. Manage computer deployment and recycling, including scheduled computer replacement program support. Work with technologies that include Windows 7 through Current Desktop OS and management systems, Apple OS Management 10.11 through Current OS, Android, and iOS device configuration and support. Meet service levels and staff operational supervision when necessary. Build a good working relationship and communication with the user community, interacting with other technology providers on a routine basis.
