Technology Support Specialist - Mt. Holly - FT (2nd Shift)

Virtua Health•Mount Clemens, MI

17h•Hybrid

About The Position

Virtua Health is a Magnet-recognized health system in South Jersey, comprising over 14,000 colleagues, including more than 2,850 doctors, physician assistants, and nurse practitioners. The system operates five hospitals, seven emergency departments, seven urgent care centers, and over 280 other locations, providing a wide range of medical and surgical services. Virtua Health is committed to community well-being through programs like Eat Well, telehealth, home health, rehabilitation, mobile screenings, and paramedic services. They are also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. The Technology Support Specialist role involves installing, configuring, and responding to customer support calls for software, hardware, peripherals, and data network devices. Key responsibilities include troubleshooting network connectivity, managing hardware inventory, replacing equipment, and developing technical documentation. The specialist will interface with other IT teams and service vendors to resolve problems and is expected to maintain a professional, friendly, and customer service-focused image while building productive relationships within IT.

Requirements

No prior professional experience required
Strong analytical, technical, and troubleshooting skills
Customer focus and a positive, can-do approach are critical
Good interpersonal, verbal and written communication skills
Able to write and maintain clear documentation about system architecture, release, and implementation plans, and develop and maintain internal documentation
Strong attention to detail, problem investigation and diagnostic skills
High School diploma

Nice To Haves

Experience in computer hardware installation, maintenance, and repair
Associate's degree
Bachelor's degree
A+ certification
MCP or HDI certification

Responsibilities

Installs, configures, and responds to Customer Support calls for software, hardware, peripherals, and other data network devices
Troubleshoots and repairs network connectivity issues
Updates hardware inventory including spare parts
Replaces and removes old equipment
Develops and maintains technical documentation
Interfaces with other IT teams and service vendors to resolve problems
Requires travel to customer/remote sites to complete tasks
Available 24/7 support as needed
Promptly responds to tickets and work orders and initiates resolution
Updates ticket’s notes to include progress and resolution
Follows up with customer to ensure satisfaction
Leaves follow up notice when servicing customer equipment in their absence
Adheres to IT business practices
Participates in IT projects as needed
Creates and maintains support and technical documentation in department knowledgebase
Maintains rapport with customers by meeting with users to determine quality of service and makes necessary adjustments to accommodate needs
Examines and resolves complaints
Routinely rounds in customer areas to identify any trending issues or concerns
Performs in-depth research to reveal improved methods and technology for Information Technology customer functions
Independently maintains job knowledge of the latest and emerging technologies, including new hardware, mobile devices, and various operating systems and by participating in educational opportunities