Technology Support Specialist

Theodore Roosevelt Presidential Library Foundation • Medora, ND

15h • Onsite

About The Position

We are seeking a Technology Support Specialist to provide hands-on technical support for the Theodore Roosevelt Presidential Library’s staff, exhibits, and visitor-facing technology systems. The ideal candidate will have a strong background in IT support, troubleshooting, and end-user assistance, with experience in hardware, software, and network systems. This role requires excellent problem-solving skills, a customer-focused mindset, and the ability to work collaboratively in a fast-paced environment supporting the museum’s daily operations.

Requirements

• 2+ years of experience in IT support, technical troubleshooting, or help desk roles.
• Hands-on experience with Windows, macOS, and mobile device support.
• Familiarity with network troubleshooting, Wi-Fi support, and basic cybersecurity best practices.
• Experience with Point of Sale (POS) systems, audiovisual equipment, or exhibit technology is a plus.
• Strong knowledge of hardware and software troubleshooting.
• Basic understanding of networking principles (IP, DNS, VPN, Wi-Fi, etc.).
• Experience with Microsoft 365, Google Workspace, and other enterprise productivity tools.
• Familiarity with ticketing systems, IT service management (ITSM) platforms, or assetmanagement tools.
• This role requires on-site support with occasional evening or weekend hours for events and special projects.
• May require lifting and installing IT equipment (e.g., computers, projectors, AV systems).
• Fast-paced environment with the need for quick problem resolution and adaptability.

Nice To Haves

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
• Experience working in museums, cultural institutions, or public-facing organizations.
• Basic knowledge of AV equipment, interactive exhibit technology, or digital signage systems

Responsibilities

• Provide on-site and remote technical support for museum staff, assisting with hardware, software, and network issues.
• Troubleshoot and resolve computer, printer, network, and audiovisual system issues in a timely manner.
• Support museum exhibit technology, interactive displays, kiosks, and visitor engagement systems.
• Install, configure, and maintain workstations, laptops, mobile devices, and other IT equipment.
• Provide immediate on-site support during special events or exhibitions involving technology.
• Assist with basic network troubleshooting, including connectivity issues and Wi-Fi support.
• Support and maintain Point of Sale (POS) systems used in museum ticketing, retail, and dining operations.
• Collaborate with IT administrators and technology vendors to monitor system performance and escalate issues when necessary.
• Monitor the performance of museum systems and software, identifying any issues or opportunities for improvement.
• Ensure that all software is updated regularly, and systems are running efficiently to minimize downtime.
• Provide technical assistance and training to museum staff on software applications, security best practices, and IT policies.
• Create and update user guides, FAQs, and documentation to support IT operations.
• Offer troubleshooting support for digital communication tools, video conferencing, and collaboration platforms.
• Maintain an up-to-date inventory of hardware, software licenses, and IT assets.
• Assist in the setup and maintenance of museum event technology, including microphones, projectors, and video conferencing equipment.
• Ensure IT equipment is regularly updated and in compliance with security policies.
• Work closely with the Technology Manager and IT team to implement newtechnologyinitiatives and projects.
• Support museum events, exhibitions, and temporary installations by ensuring reliable AV and IT functionality.
• Provide input on technology improvements and enhancements to support the museum’s digital initiatives.
• Provide AV/Tech support for scheduled events.
• Use helpdesk ticketing system to document all issues, resolutions, and system configurations for future reference and knowledge sharing.
• Keep records of service requests, track their progress, and ensure timely resolution.
• Assist in preparing reports on system performance, user feedback, and common technical issues to help improve the museum's technology infrastructure.

Benefits

• Full benefits include 403(b), medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability, as well as 20 days of paid time off and 10 days of holidays.
• Salary ranges between $x to $x, commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed