Technology Support Specialist

CareCentrix • Tampa, FL

16h • $22 - $25 • Hybrid

About The Position

Join a small, trusted team responsible for the end to end endpoint lifecycle for a distributed workforce. This role focuses heavily on imaging, deployment, shipping/receiving, inventory management, and device support, along with providing high quality remote end user support in a regulated environment.

Requirements

• Some technical training/college preferred along with 3+ years of technology support experience in a medium to large organization
• Strong hands on experience with Windows 11 and endpoint deployment
• Experience with Apple iOS devices
• Knowledge of Intune and/or SCCM
• Proficiency with the Microsoft Office Suite
• Experience supporting a remote or distributed workforce
• Background working in a highly regulated and secure environment
• Excellent customer service, communication, and problem solving skills
• Highly organized, detail oriented, and able to manage multiple priorities
• Self starter who actively seeks learning opportunities
• MUST work on-site in our Tampa, FL location 4 days/week with 1 WFH day
• Final candidate may be asked to attend an in-person interview in our Tampa location

Responsibilities

• Own the endpoint hardware lifecycle, including imaging, configuration, deployment, shipping, returns, replacements, and device retirement
• Execute joiners and leavers processes, ensuring timely equipment delivery, recovery, and deprovisioning
• Maintain accurate hardware and peripheral inventory, including unassigned, deployed, retired, and disposed assets
• Provide remote support for end users, resolving tickets efficiently and ensuring clear communication through closure
• Troubleshoot and support Windows 10, peripherals, mobile devices, and basic business applications
• Support remote access and core technologies including VPN, VDI, Active Directory, networking, email, telephony, and file sharing
• Participate in root cause analysis for recurring issues and identify opportunities for automation
• Contribute to special projects and participate in an on call rotation, including occasional off hours work

Benefits

• Hourly rate of $22 - $25/hr plus annual bonus potential
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
• Advancement Opportunities, professional skills training, and tuition /exam reimbursement
• PayActiv - access earned income in between pay checks
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed