TECHNOLOGY SUPPORT SPECIALIST - ST. CROIX

First BanCorp

9d • Onsite

About The Position

The Technology Support Specialist provides technical assistance and problem resolution to users across the ECR business units and branch network. This role supports a variety of banking systems, troubleshoots simple to complex issues, and ensures all internal customers receive timely, high‑quality service. The position also includes on‑site support responsibilities for the St. Croix region and collaboration with specialized areas such as Cash Management.

Requirements

• Strong understanding of personal computer systems, including setup, utilization, and diagnostics.
• Expertise in internet and technology-related topics and troubleshooting procedures.
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently or in a team environment.
• Strong customer service orientation with the ability to respond promptly and professionally.
• Integrity and the ability to handle confidential matters appropriately.
• Associate degree in Information Systems, Computer Programming, or a related field with two (2) years of technical support experience; or High School or Technical College degree with knowledge of MS Office, basic local area networking, and workstation configuration. Knowledge of internet technologies and awareness of current technology trends.
• CompTIA A+
• Microsoft Fundamentals
• CompTIA Network+

Responsibilities

• Serve as the first point of contact for internal customers requiring technical assistance, addressing inquiries, concerns, and service requests.
• Provide technical support for applications including CCW, Mosaic, OLB, Bill Payment, Mobile Banking, and other internal systems.
• Manage and resolve technical issues within a Call Center environment.
• Monitor ATMs and complete Online Banking file updates.
• Research and troubleshoot technical issues, escalating to next-level support when appropriate.
• Perform follow‑ups and coordinate callbacks to ensure resolution of open tickets.
• Provide on‑site technology assistance to all ECR branches with emphasis on St. Croix.
• Support the Cash Management Unit with programming, deployment, and diagnostics of point-of-sale (POS) equipment for FirstBank clients.
• Assist St. Croix Management with pickup and delivery of FirstBank mail to all branches as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree