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The Technology Support Specialist's (TSS) role is to support and maintain in-house computer systems, desktops, peripherals, digital AV media systems and associated instructional, administrative and system software. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software and associated equipment while ensuring optimal system performance. The TSS will also troubleshoot problem areas in a timely and accurate fashion, and provide end user support, training and assistance where and when required.