Technology Support Specialist

Lithia Motors • Medford, OR

227d • $55,000 - $65,000

About The Position

At Lithia & Driveway (L&D), we are creating a future of mobility driven by innovation, technology, and customer-first solutions. We're looking for a Technology Support Specialist to join our team—someone who brings not only technical expertise but also humble confidence, customer service excellence, and a passion for collaboration.

Requirements

• 2+ years in a Level 2 ITIL Service Desk or Field Technician role.
• 5+ years supporting hardware/software systems including Windows OS, Office 365, and CRM platforms.
• Experience with macOS/Apple iOS support preferred.
• Automotive or large retail industry experience is a strong plus.
• High school diploma or equivalent required; 4-year degree or equivalent experience in a related field preferred.
• Deep knowledge of Microsoft Office, networks, LAN/WAN, VoIP, and MDM solutions.
• Strong troubleshooting and critical-thinking abilities.
• Excellent communication skills with a customer-first mindset.
• Ability to remain calm in high-pressure situations and de-escalate conflicts.
• Willingness to participate in rotating on-call and after-hours support.

Nice To Haves

• CompTIA A+ or Network+, ITIL Foundation certifications preferred or willing to obtain.
• Microsoft Role-Based Certification, JAMF, and CompTIA series within the first year in role.

Responsibilities

• Deliver proactive, professional onsite and remote technology support for a wide range of hardware and software systems.
• Troubleshoot and resolve complex technical incidents; act as a white-glove responder for executive-level issues.
• Provide mentorship, training, and escalation support to junior technology team members.
• Monitor and manage incoming support incidents, delegate tasks, and ensure timely resolution.
• Collaborate with leadership, cross-functional teams, and vendors to implement system upgrades and application rollouts.
• Lead major incident response, coordinating communication and resolution efforts.
• Continuously evaluate and improve technical processes to enhance efficiency and automation.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED