Technology Support Specialist II (Internal Applicants Only)

Bellevue School District•Bellevue, WA

1d•Onsite

About The Position

The position of Technology Support Specialist II is for the purpose of providing tier 2 technology support to the Bellevue School District. The Bellevue School District is committed to a diverse workforce representative of our students, one that embraces and models cultural competency as an international community.

Requirements

Five years of experience in use of computers, peripheral devices, Microsoft software and related/similar operating systems
Associate's degree in Computer Science or a related field
Knowledge of computer systems, hardware and peripherals
Knowledge of Microsoft operating systems
Knowledge of Microsoft Office suite
Knowledge of Microsoft Active Directory
Knowledge of cloud technologies
Knowledge of technology monitoring and support solutions
Knowledge of mobile device operating systems
Knowledge of general trouble-shooting techniques for software, hardware and network systems
Possesses analytical and problem-solving skills commensurate with the position
Ability to convey technical issues and materials to non-technical audience
Ability to work independently with minimal direction or supervision
Possesses effective oral and written communication skills
Shows a strong willingness to be customer service oriented
Demonstrates multicultural sensitivity with the ability to effectively and collaboratively work with diverse populations
Ability to perform all duties in accordance with all applicable Board policies and district and legal requirements
Ability to meet and maintain punctuality and attendance expectations

Nice To Haves

A+ Certificate

Responsibilities

Responsible for tier 2 technology support via email, phone, other electronic medium, and in person
Provides direct and indirect customer support for technology hardware and software through a tiered support model; to include staff, students and parents
Ensure proper recording, documentation and ticket closure in ticket tracking system
Responsible for creation and updating of technology related guides
Assist with onboarding of new hires and laptop support
Performs other job-related duties as assigned