Technology Support Specialist I - Multiple Locations

Jobs for Humanity • Indianapolis, IN

8h • $30 - $33 • Onsite

About The Position

We’re seeking an On-Site Technology Support Specialist I to support daily IT operations and ensure employees can rely on their technology. In this role, you’ll provide hands-on support for devices, audio-visual tools, and workplace systems while delivering excellent customer service across your assigned location. This is an evergreen, multi-location opportunity where openings may arise at different times based on business needs.

Requirements

• Experience supporting Windows, macOS, and Microsoft applications including Outlook, Teams, OneDrive, and Office 365.
• Ability to troubleshoot AV systems including Surface Hubs, Crestron, and Microsoft Teams Rooms.
• Strong customer service, communication, and time-management skills.
• Ability to multitask in a fast-paced, on-site support environment.
• Experience providing hands-on technical support with enterprise hardware and software tools.

Responsibilities

• Provide daily troubleshooting support for PCs, Macs, software applications, AV tools, and network connectivity.
• Manage ServiceNow tickets by prioritizing requests, meeting SLAs, and ensuring timely resolution.
• Perform IT asset management including shipping, receiving, tracking, and lifecycle management.
• Support meetings and events with AV setup, on-site assistance, and occasional off-site coverage.
• Deliver VIP/white-glove support and remote-hands assistance as needed.
• Document issues and solutions to support continuous improvement.

Benefits

• Opportunity to support enterprise-level IT environments.
• Exposure to a wide range of AV, collaboration, and network support technologies.
• Contract flexibility with growth potential.
• Build in-demand technical and customer-facing IT support skills.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees