Technology Support & Service Manager (Manager VI)
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About The Position
The Department of Technology and Innovation is looking to fill the position of Technology Support and Service Manager. The Technology Support & Service Manager leads the technical support and asset management teams for Johnson County, ensuring seamless and secure IT operations. Supervises staff, contractors, and third-party vendors who support IT service delivery and customer experience across the County's technology environment. They ensure high-quality technical support and service management while collaborating with various teams, including end users, business partners, cybersecurity, systems, infrastructure, application teams, Programs & Risk, and others. This position oversees IT service processes, including incident, problem, change, and asset management, ensuring compliance with ITIL and industry best practices. This role is crucial in ensuring a seamless IT customer service experience, optimizing system performance, and maintaining a high level of user satisfaction across the County. This position will remain open until filled, but a first review of applications will begin on February 26, 2025.
