Technology Support Senior Specialist - Technology Operation

JPMorgan Chase

67d

About The Position

Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist within the Employee Platforms, Retail Support team, you will play a vital role in employing best practices to deliver first-line support and guidance for daily technology activities. You will address and resolve hardware, software, and technology issues within the organization, ensuring high levels of customer satisfaction by executing tasks efficiently and continuously improving service delivery.

Requirements

• 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
• Experience with live chat, incident/service request management, and runbooks for system issue resolution
• Baseline knowledge of operational management and excellence
• Proven ability to balance tasks while documenting outcomes

Nice To Haves

• Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
• Ability to document issues, procedures, and root cause analysis

Responsibilities

• Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
• Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
• Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
• Use problem-solving techniques, diagnostic tools, and best practices to identify and resolve technical issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities