Technology Support Lead

JPMorgan Chase & Co. • Jersey City, NJ

6h

About The Position

Propel operational success with your expertise in technology support and a
commitment to continuous improvement.

As a Technology Support lead in Corporate Technology, you will ensure the
operational stability, availability, infrastructure mgmt. and performance of our
production application flows. Encourage a culture of continuous improvement as
you troubleshoot, maintain, identify, escalate, and resolve production service
interruptions for all internally and externally developed systems, leading to a
seamless user experience. Critical thinking while overseeing day-to-day
maintenance of the firm’s systems will be key and set you up for success as you
navigate tasks related to identifying, troubleshooting, and resolving issues to
ensure a seamless user experience.

Requirements

• 8+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques, setting them up for large scale applications and services.
• Incident management – experienced in production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue
• Role implies collaboration with all levels of seniority including the developers, business users and global production management teams.
• Hands on experience on scripting language, any programming language and debugging for production issue and system automations.
• Hands on experience with private/public cloud, Kubernetes or equivalent.
• Strong understanding of infrastructure costing, with the ability to apply tuning mechanisms that optimize both performance and cost efficiency.
• Experience with ServiceNow platforms

Nice To Haves

• Understanding of software life cycle development
• Knowledge of document management system

Responsibilities

• Provides end-to-end application and infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Execute policies and procedures that ensure operational stability and availability
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Design system automation, build helpers and tools to reduce the human toil of application support
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed