Technology Support Lead - IAM & AWS

JPMorgan Chase & Co.•Houston, TX

28d

About The Position

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in the Commercial and Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Requirements

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient experience in observability and monitoring tools and techniques (Geneos, Dynatrace, Grafana, and Splunk), with experience in configuration, integration, and analysis of application and infrastructure metrics
Proficient in Python scripting
Experienced in implementing processes aligned with the Information Technology Infrastructure Library (ITIL) framework, and proficient knowledge of cloud security principles, compliance frameworks, and risk management
Proficient in Identity and Access Management (IAM) - ForgeRock and Ping Identity ,OAuth, OIDC
Hands-on expertise with AWS cloud deployments and AWS services (EC2, IAM, S3, Lambda, CloudFormation), architecture, and security best practices
Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
Demonstrated expertise in Linux scripting, enabling effective management of routine operations and tasks within a Linux environment
Experience with enterprise scheduling tools (Autosys or Control-M), with the ability to manage and automate workflow processes effectively
Experience with automation tools, DevOps methodologies, and CI/CD pipelines

Nice To Haves

AWS certifications (AWS Certified Solutions Architect, AWS Certified Security Specialty)
Experience in financial services, or highly regulated industries

Responsibilities

Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Oversees the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security
Develop and implement comprehensive strategies for onboarding and supporting Identity and Access Management (IAM) applications and tools such as ForgeRock and Ping Identity
Ensure all processes and solutions adhere to regulatory requirements and internal policies, maintaining robust compliance and security standards throughout the IAM lifecycle
Leads the design, deployment, and optimization of AWS-based infrastructure, leveraging cloud-native solutions for scalability and resilience
Collaborates with engineering, product, security, and business teams to align production management initiatives with organizational goals
Establishes and monitors key performance indicators (KPIs) for production systems, driving proactive incident management and root cause analysis
Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
Champions automation and DevOps practices to streamline operations and reduce manual intervention and toil
Monitors service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
Tracks industry trends and emerging technologies, recommending enhancements to production management practices